How do I return an item purchased on or  If I have received a damaged or defective item/wrong product in my order, how should I proceed?


  • Step 1: Contact our Customer Support team via email ( or WhatsApp (+91 7665109999) within 2 business days of receiving the order.
  • Step 2: Provide us with your order ID details and place your request to replace/refund your order explaining the exact issue. Kindly email an image of the “damaged/ incorrect” product along with the issue clearly highlighted. Kindly ensure the product is in unused condition with all seals and packaging intact.
  • Step 3: Additionally, share the e-copy of the invoice for our reference.
  • Step 4: We will guide you through the return/ replacement/refund process.

Which are the items that cannot be returned/exchanged?

Refund/ Replacement requests will not be processed under the following conditions:

  • Product is used or altered /damaged due to misuse/overuse
  • If the Serial Number/ Barcode has been tampered
  • If a request is initiated after 2 business days of order delivery in any circumstances
  • Returned without original packaging including, price tags, labels, original packing, freebies, and other accessories or if original packaging is damaged

 Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.

Currently we are not taking any returns:

Considering the current pandemic situation (COVID -19), we are not taking any returns. Issues can be addressed to our customer care and will be handled on case to case basis.


Do I have to return the free gift when I return a product?

Yes. Any free gift, apart from the Melody, is included as a part of the item order and needs to be returned along with the originally delivered product.

 What if some items I received are incorrect/ damaged and I want to place a return/ refund request for only those items?

Partial returns & refund can be initiated by writing to our Customer Support team via email ( or WhatsApp(+91 7665109999). A return can be created at item level and if you have ordered multiple items, you can initiate a replacement/refund for any individual item.


However, in view of Covid19, we are not taking any returns to ensure utmost safety & hygiene.